![]() ![]() ![]() Having a team of trusted experts to guide you through the process and help you avoid the pitfalls will save you money in the long run. The laws around TCPA compliance have fringe cases and grey areas that will be ruled on differently in each individual court or location. It is for these reasons we always encourage clients to work with an SMS provider versed in TCPA regulations. It’s easier and safer to work within the guidelines of the TCPA and acquire consent from your consumers before messaging them. Not doing so can risk your company being liable for hundreds of thousands of dollars of legal fees. Knowing that, it’s both legally correct and legally smart to assume that any form of text message marketing software is considered an automatic dialer, and therefore must be TCPA compliant. This is clearly defined in the law in 2015, the FCC said that any device capable of dialing a telephone number automatically counts as an automatic telephone dialing system. If your system or technology solution is the entity sending the messaging, then it falls under the regulatory eye of the TCPA. Therefore, the same limitations on “robocalls” were extended to text marketing. This is mostly because the FCC decided that a text message was, for the purposes of regulation, synonymous with a phone call. If you are using a system or technology that allows you to send out massive blasts of marketing text messages at once, then it counts as an automatic telephone dialing system. The goal of the TCPA was to limit that disruption, and modern rulings have adapted that goal to modern technology. ![]() When Congress passed the TCPA in 1991, it did so because of a plague of telemarketing calls harassing US consumers in their homes-it was disruptive their lives. The simplest way to think about the terminology is to determine who (or what) is actually doing the texting or dialing. The short answer is: yes, text message marketing software is an automatic dialer. You can’t use your existing personal phone number with those services.A question we are often asked is, “Is text message marketing software an automatic dialer?” Let’s look to the Telephone Consumer Protection Act (TCPA), which specifically regulates the usage of Automatic Telephone Dialing Systems (ATDS).Īutomatic Dialers and Text Message Marketing Software Note: Those tools allow you to purchase business phone numbers that you can receive SMS on and forward them. There are other tools such as Sakari SMS and Simply Texting that you can use to create an automated workflow. Refer to this article for the integration steps: With Twilio, you can also forward text messages via Webhooks. With Zapier’s integration, you can capture new SMS and send them to your email in real time. Go to: and follow the instructions to setup the text-to-email forwarding.įorward incoming SMS to emails via Zapier IFTTT is available on the web, on the Apple store and on Google Play. It is a conditional trigger to perform a specific action. ![]() If This Then That (IFTTT) is an open-source, automation platform that connects several online tools. If you are a business owner who receives daily text confirmations and needs to send those details to an email for further processing, then it might be better to integrate with IFTTT or Zapier.Īlso, if you are an iPhone user, then this is your best choice. An alternative to those applications is to use automation tools. Third-party apps are convenient, but not all of them are secure. Forward text messages to emails automatically using IFTTT and Zapier ![]()
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